Reference & SupportTroubleshooting
Common Issues
Frequently encountered problems and their solutions
Common Issues
No Review Posted
Symptoms: PR opened, but no comments appear
Possible causes:
| Cause | Solution |
|---|---|
| BYOK key invalid | Check Settings → API Keys |
| Daily/monthly limit hit | Check usage in dashboard |
| Repo not enabled | Verify repo appears in dashboard |
| All files excluded | Check exclusion patterns |
| PR is a draft | Draft PRs not reviewed by default |
Partial Review
Symptoms: Only some files were reviewed
Possible causes:
| Cause | Solution |
|---|---|
| File count limit | Exceeded 25 files (Free) |
| File size limit | File > 300 KB (Free) |
| File type excluded | Binary/lock files auto-skipped |
| Custom exclusions | Check your ignore patterns |
Rate Limits
Symptoms: Error message about rate limiting
Possible causes:
| Source | Solution |
|---|---|
| LLM provider rate limit | Wait or upgrade your API plan |
| GitHub API rate limit | Wait 15 minutes |
| Burg AI daily limit | Wait until midnight UTC |
Permission Errors
Symptoms: "Permission denied" or similar errors
Possible causes:
| Cause | Solution |
|---|---|
| GitHub App not installed | Reinstall the app |
| Repo removed from app | Add repo back to installation |
| Token expired | Re-authenticate in dashboard |
Review Taking Too Long
Symptoms: Review is processing for > 5 minutes
Possible causes:
| Cause | Solution |
|---|---|
| Large PR | Expected for 50+ files |
| LLM provider slow | Check provider status page |
| Queue backlog | Wait; high priority for Pro |